Terms and conitions

Terms of Sale

GENERAL PROVISIONS

These terms and conditions of sale (hereinafter the Terms) of the FashionHouse online store (hereinafter the Online Store) apply to purchases in the FashionHouse online store at www.fashionhouse.ee. The seller of the goods is Pelsmar OÜ (hereinafter the Seller), address Väike-Karja 12, Tallinn 10140, registry code 10683112, telephone +372 627 6444, e-mail info@fashionhouse.ee. The Terms apply to legal relations between all persons (hereinafter the Customer) and the Seller in purchasing goods via FashionHouse’s Online Store.

The Seller has the right to unilaterally revise the Terms by publishing the new Terms at https://fashionhouse.ee/terms-and-conitions/. If the Customer places an order before the revised Terms take effect, the Terms in force at the time of placing the order apply to the legal relationship between the Customer and the Seller.

The Customer can save, print and, if necessary, reproduce the Terms before making a purchase. When making a purchase in the Online Store, the Customer accepts the Terms.

In addition to the Terms, the legislation in force in the Republic of Estonia applies to making a purchase from the Online Store.

GOODS IN THE ONLINE STORE

The selection of goods, the prices and the discounts may differ from the selection of goods, the prices and the discounts in a physical store of FashionHouse.

The Online Store may have items that are only available in limited quantities and constitute special editions. The Online Store goods are also sold in regular stores and therefore it is not always possible to guarantee the availability of the goods in the Online Store (if the goods have been sold out in the regular store). If the Customer places an order in the Online Store, but the goods are not available, the Seller will not be able to execute the order. In this case, the Seller contact the Customer and offers a possible new availability time for the same goods or alternative goods or returns the purchase amount to the Customer within 14 calendar days.

The photos of the goods in the Online Store are illustrative. The appearance of the goods on a computer monitor or on the display of a smart device may differ from the reality to some extent, due to the characteristics of how the device or monitor displays colours.

PLACING AN ORDER

The Customer selects the desired goods from the Online Store selects the colour and size of the product and adds the goods to the shopping cart. 

Products are not booked in the shopping cart.

The Customer chooses the method and place of delivery of the goods.

The Customer confirms the shopping cart and pays for the goods in the payment environment provided by the Seller. Before paying the invoice, the Customer checks that the information provided on the invoice corresponds to the Customer’s actual request.

After paying for the goods, the Customer must click on the link ‘Back to the merchant.’

The Seller sends a confirmation e-mail to the Customer, confirming the receipt of the order and payment.

The sales contract between the Seller and the Customer enters into force upon receipt of the purchase amount paid by the Customer in full to the Seller’s current account.

The Seller has the right to withdraw from the sales contract concluded via the Online Store (cancel the order) and not to deliver the ordered goods in the following cases: the goods are out of stock; the price or properties of the goods have been displayed incorrectly in the Online Store due to an error. An order can be cancelled in part or in full. The Customer is informed of a cancelled order. In case of partial cancellation, the Seller may ask for the Customer’s instructions on how to handle the rest of the order – whether to ship it or cancel it as well.

PRICE OF GOODS, PAYMENT OPTIONS

All prices of goods sold in the Online Store are shown in euros and include VAT.

The Customer pays the sale price of the goods and the delivery fee in full in advance. Payment is made securely through the following payment methods:

  • Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
  • Visa / Mastercard card payments
  • Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
  • Latvian bank links: Swedbank, SEB, Citadele and Luminor
  • Lithuanian bank links: Swedbank, SEB and Luminor

Please note. When paying with a bank link, be sure to click the ‘Back to merchant’ button on the bank’s page.

Payments are intermediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The Seller does not have access to the Customer’s bank and credit card details. The sales contract enters into force upon receipt of the amount due to the current account of the Online Store.

The owner of the Online Store is the controller of personal data and transmits the personal data necessary for making payments to the authorised processor, Maksekeskus AS.

A service fee may be added to the price of the Order in accordance with the contract concluded between the Customer and the issuer of the bank card or credit card.

RECEIPT OF GOODS

The goods can be delivered to the FashionHouse store at Väike-Karja 12 or, by a courier, to an address entered by the Customer.

Receipt of goods from stores

The goods are handed over during FashionHouse’s opening hours.

You can pick up the goods from a store starting from the calendar day following the date of entry into force of the sales contract enters (payment for the goods).

The goods are handed over to the Customer on the basis of an identity document (ID card, passport, driver’s license) and the goods invoice or unique order number. The goods are handed over to the Customer against signature.

The Seller is not liable for damage caused to the Customer if, for reasons beyond the Seller’s control, third parties have received a copy of the invoice or the unique order number and the goods have been picked up on the basis thereof.

If the Customer does not pick up the goods within 14 calendar days, the Seller considers that the Customer has cancelled the order and the Seller returns the purchase amount to the Customer immediately, but not later than within 14 calendar days to the same current account from which the purchase was paid.

Delivery of goods by a courier.

When ordering goods from the Online Store, the courier service is free of charge for the Customer.

The goods can be ordered to the following countries: Estonia, Latvia, Lithuania, Finland (goods cannot be ordered to Åland).

The Seller hands the goods over to a courier service provider as soon as possible but not later than within 5 working days after payment for the goods. The goods are delivered to the Customer according to the delivery schedule of the courier service provider. Standard delivery time 2 working days, maximum delivery time 5 working days.

In order to ensure the quality of the service, the Customer must include their telephone number in the Customer data.

If the courier is unable to contact the Customer or hand over the goods, the courier parcel is delivered to a parcel machine or post office for delivery, if possible. A notice of the arrival of the consignment is sent to the Customer regarding the place and time of delivery of the consignment.

Goods that the courier could not deliver to the Customer during the delivery attempt are stored in a post office or parcel machine for 7 (seven) calendar days, if possible. After the storage period, the shipment is returned to the Seller. In this case, the Seller returns the price of the goods to the buyer (less the cost of sending and returning the goods).

Before signing the confirmation of delivery of the goods, the Customer undertakes to carefully inspect the packaging of the goods and in case of damage to the packaging, the Customer makes a corresponding comment on the delivery note. In case of damaged packaging, the Customer can refuse to accept the goods.

The Customer is required to keep the bar code on the packaging of the goods until the end of the 14-day return period. The Customer can exchange or return the goods if necessary, using the bar code for this purpose.

The Customer is required to check the correctness of the contact details provided before placing the order in order to avoid delays and misunderstandings in the delivery of the goods.

The Seller is not responsible for delays and misunderstandings in the delivery of the goods if the delay or misunderstanding is due to the inaccuracy or incorrectness of the information provided by the Customer when placing the order or attributable to the courier service provider.

Inspection of goods

Upon receipt of the goods, the Customer must immediately open the product packaging carefully, without damaging the packaging and products and to inspect the received goods. If the Customer has damaged the packaging or the goods due to negligence, i.e. the product packaging or the goods could be opened without damaging it, the Seller has the right to seek compensation for the damage caused when returning the goods. If the product packaging cannot be opened without damaging/breaking, the Customer is not responsible for the damaged packaging.

If upon receipt of the goods, the Customer discovers that the wrong or defective goods have been sent to the Customer or the goods do not reach the Customer in good condition and in a sealed package, the Seller’s Customer service must be notified immediately by telephone +372 627 6444 or e-mail info@fashionhouse.ee and the Seller must be provided with photographs of the wrong or defective goods or damaged packaging.

The Seller is responsible for the goods purchased by the Customer during transportation of the goods. From the moment of receipt of the goods, the risk of damage or loss of the goods passes to the Customer.

PROCESSING THE CUSTOMER’S PERSONAL DATA

The Seller processes the personal data entered by the Customer in the Online Store (incl. the name, telephone number, address, e-mail address, telephone) primarily for order fulfilment and delivery of the goods to the Customer in accordance with the Seller’s privacy policy.

RETURN OF GOODS, WITHDRAWAL FROM THE CONTRACT AND REFUNDS

A Customer who is an individual has the right to withdraw from the contract without giving a reason within 14 calendar days from the receipt of the goods (except in case of product defects, see Chapter 9), by contacting the Online Store Customer support by telephone +372 627 6444 or e-mail info@fashionhouse.ee. Thereafter a completed return request it must be sent to info@fashionhouse.ee. The Seller acknowledges receipt by e-mail.

When exercising the right of withdrawal, the Customer is required to return the goods to the Seller no later than within 14 days as of the submission of the return request.

When returning the goods, the principle applies that the return takes place in the same way as the goods were delivered to the Customer.

In order to return the goods, the customer must fill in the return request that came with the goods and send it with the goods to the FashionHouse store (Väike-Karja 12, Tallinn). A courier delivery can be returned from the post office within 14 days. Returns can be made only on the basis of the initial parcel code. A parcel sent via a parcel terminal can be returned via a suitable parcel machine on the basis of the return code in the SMS within 14 days. The return form can be found :

The Customer may exercise the right to withdraw from the contract if the goods are unused and undamaged. We recommend the Customer to return or deliver all of the goods that the Customer wishes to return or deliver in a single consignment. The goods must be returned in the original packaging.

The returned goods must be unused and undamaged. It is not possible to return products whose product label bearing the product price, product name and product codes has been removed. The Customer has the right to inspect the goods in the same way as is normally allowed in a physical store, and the Customer is responsible for the decrease in the value of the goods upon inspection if the Customer has used the goods in any other way.

If the Customer has withdrawn from the sales contract, the Seller will return the purchase amount to the Customer no later than within 14 calendar days of the goods reaching the Seller. Refunds will be made to the same current account from which the purchase was paid for.

If the Customer has intentionally or negligently damaged the returned goods, the Seller has the right to refuse to take back the goods or demand compensation for the damage caused.

The Customer pays for the transport of the returned goods unless the goods are defective. The reasonable and justified cost of transporting the defective goods will be returned to the Customer’s account from which the purchase was made.

EXCHANGE OF GOODS

If the Customer wishes to exchange or replace the goods, the return request accompanying the goods must be filled in. In case of exchange or replacement of the goods, the Customer bears all direct costs related to the return of the goods, unless the returned product is defective.

If the Seller is not able to replace the returned goods due to the lack of the Customer’s desired size or another reason, the Seller will contact the Customer to find a solution with the Customer. If no solution is found, the Seller returns the purchase price of the goods to the Customer.

COMPLAINTS AND LIABILITY

The Seller is responsible for a non-conformity of the purchased goods within 2 years from the delivery of the goods to the Customer. In case of sale of goods to the Customer, it is presumed that the non-compliance with the terms and conditions of the contract within 6 months from the date of delivery of the goods to the Customer existed at the time of delivery, unless such presumption is contrary to the nature of the item of property or defect. The Customer undertakes to notify the Seller of the non-conformity of the goods as soon as possible but not later than within 2 months of discovering it.

The Customer can submit a complaint by e-mail to info@fashionhouse.ee or at the Customer service counter of the FashionHouse store (Väike-Karja 12, Tallinn). The complaint must state the name and contact details of the Customer, the date of submission of the complaint, a description of the defect in the goods and the content of the claim and a document certifying the purchase must be attached.

The Seller is not liable for any damage or any other consequences arising from incorrect information provided by the Customer during the execution of the order, including delay in delivery, if this is due to circumstances beyond the Seller’s control.

The Seller is not liable for damage caused by improper use of the ordered goods.

The Sales Contract is governed by the law of the Republic of Estonia. Disputes between the Seller and the Customer are resolved by the parties by way of negotiations. Failing agreement, the Customer has the right to take the matter to the Consumer Protection and Technical Regulatory Authority or the Consumer Disputes Committee for out-of-court settlement of the dispute or to Harju District Court.

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